How to set up an Instagram channel?

Last updated on Feb 29, 2024

This guide will take you through how to manage your Instagram messages from Loggworks.

For the cloud version of Loggworks, please follow this guide.

Prerequisites

Before bringing your Instagram inbox to Loggworks, you need to make sure that you have a Business Instagram account.

Step 1.Set up a Business Instagram account if you don't have one. This guide from Instagram will help you do the same.

Step 2.Make sure your Facebook page is connected to this Instagram account. To connect Facebook and Instagram, follow these steps:

Go to https://www.facebook.com/pages/?category=your_pages.
Select Your Page.
Go to Settings.
Select “Instagram” and connect your business account as shown below:

Now switch back to Loggworks App.

Setting up an Instagram Inbox in Loggworks

If your prerequisites are met, you can create your Instagram inbox in Loggworks. Follow the steps outlined below

Step 1.Open your Loggworks dashboard. Go to Messages → Inbox Settings → Add channels

how to set up an instagram channel step 1a

how to set up an instagram channel step 1b

Step 2. Click on the “Instagram” icon.

how to set up an instagram channel step 2

Step 3. Click the “Continue with Facebook” button. It will open a new window for you to login.

how to set up an instagram channel step 3

Step 4. Authenticate with Facebook, select an Instagram account and select the page you want to connect. Enable all permissions shown in the list. This will help Loggworks to perform all the desired actions smoothly.

how to set up an instagram channel step 4a

how to set up an instagram channel step 4b

how to set up an instagram channel step 4c

You have successfully created an Instagram inbox. Whenever a customer sends a message to your Instagram account, you will be able to see and reply to it in Loggworks.